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IBRAHIM SOLUTIONS · CASE STUDY

Dental OS

A clinic operations PWA for a two-branch dental practice: front desk, chairside, accounts and compliance in one system.

Dental OS overview: patients on file, patients today, outstanding balance and unbilled work across both branches, with revenue by branch for the month
01

Overview

A clinic snapshot across Lesa Dental Surgery and The Dental Plaza: patients on file, patients today, outstanding balances and unbilled work, with revenue by branch for the month. Analytics compare production by doctor and by branch.

02

Schedule

Appointments by day, doctor and chair. Double-booking a doctor or a chair is blocked at the source, and every slot carries its confirmation status.

Dental OS reception schedule: a day's appointments with time, patient, treatment type, doctor, chair and confirmation status
Dental OS check-in: a search by name or phone above today's patients, each with a check-in button or a checked-in confirmation
03

Check-in

Reception searches by name or phone and checks the patient in. The doctor's list updates immediately, so the front desk and the chair see the same day.

04

Insurance

Membership, identity, benefit remaining and authorization are verified before the doctor needs any of it, each with its latest result, time and method. Missing authorization is flagged with the insurer's approved channel for obtaining it.

Dental OS insurance verification for a patient: membership, identity, benefit remaining and authorization checks with results, times and methods, and a notice that authorization is missing
Dental OS recall campaign: messages taken today, contacted in seven days, booked after contact and same-day add-ons, above a who-to-contact list with copy-message buttons
05

Recall campaign

Dormant patients get a message and the day's figures show what came of it: messages taken, contacted in seven days, booked after contact, same-day add-ons.

06

Odontogram

The chairside view. Today's patients with their insurance state, and an odontogram per patient where each tooth's condition and surface is recorded with the date and the doctor.

Dental OS odontogram for a patient: two rows of numbered teeth with marked conditions, and a note for tooth 26 recording caries on the distal surface with date and doctor
Dental OS claims: outstanding, with-insurer, paid and rejected totals above a table of claims with patient, insurer, amount, status and what the insurer returned
07

Claims

Everything the doctor recorded is already billed; nothing is typed twice. Every insured invoice becomes a claim with its own status, what was sent and what the insurer sent back.

08

PDPC compliance

A compliance centre tracking the clinic's obligations under Tanzania's Personal Data Protection Act 2022: the personal data inventory, security measures, and what is addressed, under review or not applicable.

Dental OS PDPC compliance centre: counts of obligations addressed, under review and not applicable, with the personal data inventory and security sections
Dental OS problems board: escalations raised by the system or staff, filtered by severity, each with a diagnosis and the route to fix it
09

Problems

Escalations the system or the staff have raised, by severity. Each one is diagnosed and routed, so a problem never becomes a block.

10

Kiswahili consent

Bilingual consent capture. A patient reads and signs consent in Kiswahili, and the signed record is stored against the patient, not in a drawer.

Dental OS consent form in Kiswahili, Ridhaa ya Picha, with the consent text, a signature area and a save button